Union Bank of California essay
Dear Mrs. Clemmons,
The Union Bank of California has been in business for years and has a mandate to ensure customer satisfaction. This is through the enactment of different departments that cater for the dissimilar needs of clients. The bank is aware that honest mistakes are sometimes inevitable while making debits. Machines and merchants are sometimes exposed to errors due to system irregularities. Therefore company remains open-minded and ready to correct such situations. It has a fool proof system in charge of rectifying such issues. The company’s ATM Error Resolution Department sorts out any problems that occur while using credit cards. This is in line with its duty to ensure that customers are not short-changed or overcharged while buying goods. The department banks on giving the customers up-to-speed solutions when errors occur.
It is greatly relished that you have always chosen to do your shopping using our service. The business appreciates your loyalty and consistency in providing trade for our company. The company also acknowledges that the machines are sometimes susceptible to errors. There are candid slip-ups that happen when a merchant runs a customer’s check debit card two or three times through the credit card machine. In such situations the appliance has already made the transaction while the merchant remains oblivious. It results to several charges on the same goods hence great loses for the consumer. Sadly, the consumers are uninformed that they made numerous purchases. They only realize it when they get their bank statements and get frustrated. However, the management expresses that it is unable to accept your application due to the fact that the transactions reference numbers are valid.
The report depicts that there were several purchases made from different stores the same day. In such a case the transaction number does not change within a twenty four hour period. Thus, the suspicions that the transaction might have been replicated erroneously. Additionally, the three dealings statement point out that debits had different amounts: $23.02, $120.10, and $43.19. This circumstance does not refer to a multiple-card-swipe error. Finally, the claims did not have attached receipts that are necessary for follow up. Receipts are viewed as important pieces of evidence that provide easier referencing.
The Union Bank of California is committed to ensuring that our customers get the best experience at all times. As a result it has a valuable recovery system that checks and corrects the transaction mistakes. The bank’s tele-service department records the clients’ complaints and issues claim numbers. Moreover, it informs the consumers that they must send the department a signed and dated claim letter. The notification should portray the situation and enclose copies of receipts. The section notifies the client of the decision in a period of ten to twenty business days. There is a corrective measure that credits the accounts respectively. It ensures that the clients receive the full amounts that were billed erroneously.
The business really values your concern and appreciates your prudence in reporting the suspected mishap. It believes that you will eventually concur with the report issued. Consequently, it will be eagerly waiting to hear from you Mrs. Clemmons. This is because at the Union bank of California the customer views always matter.
Thank you for your time and patience.
Sincerely,
Operations Manager,
Union bank of California
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