Management of Human Service Programs essay
I have been in a situation where I have disagreed with my employer’s policies because I did not think that they served the best interests of persons asking for help. I asked my employer to reconsider the policies and make considerable changes to meet the needs of clients. My employer agreed with me. I think that the following characteristics I would be able to cultivate in myself: perception, observation, data gathering, assessment; advanced active listening skills, ability to negotiate, ability to set and keep limits, ability to decide when to ignore and when to confront behavior, ability to intervene in problems and ability to teach, model, shape, instruct, clarify. I think I would have a great desire to become a human services supervisor because this job is interesting for me. The duties and responsibilities of a supervisor include overseeing the work of others. A human services supervisor should be ready to find the link between the organizational expectations and the provision of human services. According to Judith Lewis and colleagues, “today’s human service supervisor must fulfill several roles and functions to ensure efficient and effective services”. I could serve as a human service supervisor, performing the roles of organizational leader and the functions of manager, mediator and mentor. As a manger, the human services supervisor should have enough knowledge and the proper skills in such areas as budgeting, planning, evaluation, etc. As a mediator, the human services supervisor should facilitate relationships with other employees in the organization. As a mentor, the human services supervisor should provide support to employees, improving their knowledge and enhancing the delivery of human services. I believe that I could implement these functions in a proper way.
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